Category: Knowledge & AI

How knowledge and understanding are created, represented, preserved, synthesized, transferred, and developed, including the changing role of AI in knowledge work.

  • Practice Note: Thinking Through Dialogue

    For most of my life, I assumed that thinking happened before conversation. First, you form an opinion. Then you discuss it. First, you develop an idea. Then you explain it.

    Recently, I have started to suspect that my own process works differently. In many cases, I do not seem to know what I think until I begin talking about it.

    The Myth of the Blank Page

    There are people who appear capable of sitting down with a blank sheet of paper and generating ideas. I have always admired that ability. I have also spent a considerable amount of time waiting for it to happen.

    More often than not, it doesn’t. If I sit alone with a problem, I can certainly analyze it. I can gather facts. I can organize information. But genuinely new ideas seem to emerge elsewhere. They emerge in interaction.

    Ideas Hidden in Conversation

    Looking back, many of the ideas I consider valuable did not appear during solitary reflection. They appeared during discussions. A colleague asked an unexpected question. A customer challenged an assumption. A workshop revealed a pattern. A conversation connected two concepts that had previously seemed unrelated.

    The idea was not fully present beforehand. The conversation helped create it. This realization has gradually changed how I think about thinking. Perhaps dialogue is not something that happens after reasoning. Perhaps, for some people, dialogue is part of the reasoning itself.

    The Role of Friction

    One possible explanation is that conversations introduce friction. A statement is challenged. An assumption is exposed. A contradiction becomes visible. A vague intuition is forced into words. Something that felt obvious suddenly turns out to be difficult to explain.

    That friction is productive. It pushes thinking forward. Many of the insights I value most emerged not when someone agreed with me, but when they asked a question I could not immediately answer.

    A New Kind of Dialogue Partner

    Recently, I have found myself having more of these exploratory conversations with AI. That statement is easy to misunderstand. The interesting part is not that AI provides answers. Nor is it that AI replaces expertise. In fact, many of the observations, experiences and patterns still come from my own work.

    What has changed is that there is now an always-available dialogue partner. A half-formed idea can be explored immediately. An observation can be challenged from different angles. A concept can be reformulated until it becomes clearer. A pattern can be tested against examples from other domains.

    The value is not that the AI discovers the idea. The value is that the dialogue helps reveal it.

    Dialogue as a Thinking Tool

    The more I reflect on this, the less I see conversation as a way of communicating finished thoughts. Instead, I increasingly see it as a way of creating them. This applies equally to discussions with colleagues, customers, friends and AI. The common factor is not the participant. The common factor is the interaction.

    Ideas become visible when they encounter another perspective. Even if that perspective exists only to ask questions, challenge assumptions or suggest alternative interpretations.

    An Unexpected Realization

    For years, I believed that I needed to become better at brainstorming. Perhaps that was the wrong goal. Perhaps my mind simply works differently. Perhaps my strongest ideas are not generated in isolation. Perhaps they emerge through dialogue.

    If that is true, then conversations are not interruptions to thinking. They are one of the ways thinking happens. And in a world where AI can participate in those conversations, the opportunity may not be that we can get answers faster.

    The opportunity may be that we can explore ideas more deeply, more frequently and with less friction than before. I am still trying to understand the implications of that. But the observation itself feels increasingly difficult to ignore.

    Some people think by writing. Some people think by reflecting. I appear to think by talking.

  • Practice Note: Two Kinds of Blogs

    I recently realized that I have been thinking about blogs in the wrong way. For most of my professional life, I assumed that writing followed a simple sequence:

    Think → know → write

    The purpose of a blog was to communicate something that had already been figured out. You learned something. You formed an opinion. You developed a framework. Then you wrote about it. The blog was a publishing mechanism. Nothing more.

    The Reporting Blog

    This is the type of blog most professionals write. Its purpose is to report existing knowledge. Examples include:

    • Lessons learned from a project
    • Explanations of a methodology
    • Reviews of a framework
    • Conference summaries
    • Practical advice

    The underlying assumption is: I know something that may be useful to others.

    There is absolutely nothing wrong with this. In fact, most professional blogs should probably do exactly that. But recently I discovered another possibility.

    The Discovery Blog

    The second type of blog serves a completely different purpose. Instead of communicating conclusions, it helps generate them. The process looks more like this:

    Observation → writing → reflection → insight

    The author does not necessarily know where the idea will lead. Writing becomes part of the thinking process. The blog becomes a laboratory rather than a broadcasting platform. This was a surprising realization for me.

    Thinking Through Dialogue

    The insight became even more interesting when I connected it to something I have noticed about my own way of thinking. I have never been particularly good at sitting alone and brainstorming. Many people seem able to start with a blank page and generate ideas. My mind does not appear to work that way.

    Instead, most of my useful ideas emerge through dialogue. A conversation introduces a question. An observation triggers a response. A challenge reveals an inconsistency. A pattern suddenly becomes visible. The thinking happens in the interaction. Only afterwards do I realize what I think.

    This explains why some of my most valuable insights have emerged from discussions rather than solitary reflection. The dialogue itself becomes part of the reasoning process.

    Writing as a Dialogue

    Perhaps that is why the idea of a discovery-oriented blog feels so appealing. Writing does not have to be the final step. Writing can become another form of dialogue. Not necessarily with other people. Sometimes with oneself. Sometimes with future readers. Sometimes with an idea that has not fully formed yet.

    A field note captures an observation. The act of writing clarifies the observation. New questions emerge. Those questions lead to new field notes. Over time, a line of thinking begins to develop. The blog becomes part of the conversation.

    A Different Relationship with Uncertainty

    The discovery blog also changes the role of uncertainty. In a reporting blog, uncertainty can feel like a weakness. The expectation is that the author knows the answer.

    In a discovery blog, uncertainty is often the starting point. A good field note can begin with:

    I noticed something.

    Or:

    I am not sure why this keeps appearing.

    Or:

    These two things seem related, but I do not yet understand how. The goal is not to provide closure. The goal is to make progress.

    An Unexpected Possibility

    The most surprising realization is that a blog may be useful long before there is anything important to report. In fact, it may be most useful before that point.

    Instead of documenting finished ideas, it can help create them. A field note becomes a record of an investigation. A collection of field notes becomes a trail of reasoning. And occasionally, several observations converge into something larger. A hypothesis. A framework. Perhaps even a genuinely new idea.

    I used to think that blogs existed to share what we know. I am beginning to suspect that some blogs exist to help us discover it.