For many years I have encountered organizational disciplines named after what they manage:
- Product Management
- Capability Management
- Portfolio Management
- Service Management
- Risk Management
- Workforce Management
The naming convention appears natural. Organizations contain subjects, and those subjects require management.
But I increasingly wonder whether management is the most fundamental concept.
A Pattern
In Product Continuity, an important distinction emerged between the product, its current realization and the understanding required to continue reasoning about the product over time.
The same distinction later emerged for capabilities. A capability is not a process. It is not a role. It is not a tool. It is not an organizational structure.These are realizations. The capability itself is something more enduring.
The question then became:
What understanding must be preserved so that the capability can continue to be developed and assessed?
The same question appears equally relevant for products. Over time it became apparent that the problem was not primarily one of management. It was a problem of continuity.
Testing the Pattern
An interesting way to evaluate a theory is to apply it to subjects outside its original domain. Products and capabilities may be special cases. If so, the underlying pattern should fail when applied elsewhere. So let us try.
Governance
Organizations preserve governance structures remarkably well. Steering committees survive. Approval procedures survive. Policies survive. Yet organizations frequently lose understanding of:
- why decisions were made,
- what assumptions informed them,
- what trade-offs were accepted,
- which objectives they were intended to serve.
The governance remains. The understanding does not. This suggests that governance, like products and capabilities, may have a continuity problem.
Leadership
Leadership transitions provide a similar example. Many organizations speak of succession planning. Yet succession often focuses on replacing individuals. The more important challenge may be preserving understanding. When a leader leaves, what disappears?
- Assumptions
- Relationships
- Decision rationale
- Strategies
- Historical context
Perhaps successful succession is not the transfer of responsibility. Perhaps it is the transfer of understanding.
People
The same pattern appears at the individual level. Organizations maintain personnel records. They maintain performance reviews. They maintain competence matrices. Yet managers are frequently dependent on personal knowledge of employees. When a manager changes, much understanding is often lost.
The employee remains. The understanding does not. Again, the pattern appears.
A Different View of Management
Traditional management tends to focus on planning, organizing, controlling and coordinating. These activities are necessary.
But they may not represent the deeper responsibility. Suppose an individual inherits responsibility for:
- a product,
- a capability,
- a portfolio,
- a governance model,
- an employee.
The first question should perhaps not be:
How do I manage this?
The first question may instead be:
What understanding am I responsible for preserving and evolving?
That question feels different. It introduces a longer time horizon. It introduces responsibility beyond current delivery. It introduces responsibility beyond one’s own tenure.
Stewardship
The concept of stewardship appears increasingly useful. Management often implies control. Stewardship implies care. Management often assumes ownership. Stewardship assumes temporary responsibility. A steward inherits something, maintains it and improves it. And leaves it in a condition that allows future stewards to continue.
This appears remarkably consistent with the principles of continuity.
Subject Stewardship
If this line of reasoning is correct, many disciplines may be reframed:
A Product Steward becomes responsible for preserving and evolving understanding of a product.
A Capability Steward becomes responsible for preserving and evolving understanding of an organizational capability.
A Governance Steward becomes responsible for preserving and evolving understanding of organizational decision-making.
A People Steward becomes responsible for preserving and evolving understanding of human capability and potential.
The subject changes. The responsibility remains surprisingly similar.
Portfolio Stewardship
The pattern may extend even further. Management disciplines typically address individual subjects. Organizations, however, rarely contain only one subject. They contain portfolios.
Products exist in product portfolios. Capabilities exist in capability portfolios. People exist in talent portfolios. A portfolio is not merely a collection. It is a network of relationships, dependencies, priorities and trade-offs.
Consequently, portfolios may require their own stewardship. Not stewardship of the individual elements. Stewardship of the understanding that connects them.
A Candidate Theory
The recurring pattern can be expressed as follows:
Every important organizational subject appears to require:
- A reference through which it is understood.
- Development through which it is intentionally changed.
- Assessment through which it is understood in its current state.
- Stewardship through which understanding is preserved and evolved.
- Continuity through which future development and assessment remain possible.
Products appear to follow this pattern.
Capabilities appear to follow this pattern.
Governance appears to follow this pattern.
Leadership appears to follow this pattern.
People appear to follow this pattern.
Portfolios appear to follow this pattern.
If the pattern continues to hold across domains, then Product Continuity and Capability Continuity may not be the destination. They may be early examples of a more general discipline.
A Final Reflection
Many organizations appear to assume that their most valuable assets are products, systems, capabilities, people, processes and data. Perhaps these are not the primary assets.
Perhaps the primary asset is the shared understanding that allows those things to be developed, assessed, governed and evolved over time.
If so, then management may not be the deepest responsibility. Stewardship may be. And continuity may be the measure by which stewardship is ultimately judged.