While continuing to add new Practice Notes to the growing body of knowledge on this blog, I found myself wondering how each new insight would affect the publications we were in the process of creating.
A single new observation might strengthen an argument in a derived theoretical paper. Another might influence the capability methodology. A third might require changes to the product guidance, consulting offering or training material.
Each new Practice Note had the potential to affect several different publications.
Initially, this seemed perfectly reasonable. Then another thought occurred to me.
What if I had to perform all of those updates manually?
Every new insight would require reviewing multiple publications to determine whether they should be updated. Every update would require checking whether the same insight should also appear elsewhere. Every publication would gradually become another artifact requiring maintenance. As the body of knowledge continued to grow, so would the effort required to keep all of those representations aligned.
At that moment I realized something important.
The challenge was not maintaining the knowledge. The challenge was maintaining all of its representations.
The previous Practice Note proposed maintaining a single canonical body of knowledge and generating all other knowledge assets from periodic Knowledge Snapshots.
Conceptually, this governance model is straightforward: practice Notes become the authoritative source, Knowledge Snapshots provide stable baselines. Publications, methodologies, training material and consulting offerings become derived representations of that knowledge.
While this may work in theory, the question is whether it is practical. Historically, the answer would often have been no. The bottleneck wasn’t the creation of knowledge, but the repeated synthesis of that knowledge into many different representations.
Every publication required manual interpretation. Every revision required manual consistency checking. Every new insight increased the cost of keeping the knowledge assets aligned. The governance model was sound, but the economics were not.
Recent advances in AI fundamentally change the economics of knowledge synthesis. AI is exceptionally well suited to transforming an existing body of knowledge into multiple coherent representations for different purposes and audiences.
This is a fundamentally different role from creating knowledge. Knowledge continues to originate through experience, observation, experimentation, discussion and reflection.
AI enters the process only after that knowledge exists. Its contribution is synthesis.
This distinction is important.
Organizations learn through experience. People make observations. Teams discover better ways of working. Experts refine concepts and challenge assumptions. Those activities create knowledge.
Once that knowledge has been captured, however, another activity begins. The knowledge must be organized. Synthesized. Presented. Explained. Adapted for different audiences. Connected to existing concepts. Translated into methodologies, publications, training material and consulting guidance. This is knowledge synthesis.
For many organizations, synthesis has traditionally been the most expensive part of knowledge management.
The governance model described in the accompanying Practice Note becomes practical because the economics of synthesis have changed.
Rather than manually maintaining many independent artifacts, organizations can maintain one canonical body of knowledge and periodically regenerate derivative assets from approved Knowledge Snapshots.
Those assets may include:
- conceptual publications;
- capability descriptions;
- product guidance;
- assessment methodologies;
- consulting playbooks;
- training material;
- onboarding guides;
- indexes;
- traceability matrices;
- AI assistants.
Human effort shifts accordingly. Instead of maintaining documents, people improve understanding. Instead of synchronizing publications, they enrich the canonical body of knowledge. The cost of regeneration decreases dramatically.
The governance model itself remains technology independent.
Organizations still require:
- stewardship;
- critical thinking;
- peer review;
- traceability;
- professional judgement;
- continuous learning.
AI does not determine what becomes organizational knowledge. It does not decide which observations are significant. Those remain human responsibilities.
AI helps synthesize the resulting knowledge into coherent and consistent representations.
Without governance, AI simply produces more content. With governance, AI enables organizations to preserve continuity while continuously communicating an evolving understanding.
This observation extends beyond the framework described in these Practice Notes.
Any organization maintaining professional disciplines, methodologies, capability frameworks, operating models or enterprise knowledge faces the same synthesis challenge.
As AI reduces the cost of synthesis, organizations gain an opportunity to redesign how they govern knowledge.
Rather than maintaining many independently evolving artifacts, they can maintain one authoritative body of knowledge and regenerate the representations required for different purposes.
This improves consistency. It improves traceability. Most importantly, it improves continuity of understanding.